Frequently Asked Questions

  • Open car transport means that your vehicle will be outdoors and exposed to the elements during transit. This is the most common and economical way to ship your vehicle. Enclosed auto transport adds a layer of safety and ensures your vehicle is protected on all 4 sides. It normally costs about 30%-40% more than open car transport. We recommend you take advantage of our enclosed auto transport services if you are shipping a classic, luxury, vintage, sport or antique vehicle. If your vehicle has less than 4 inch ground clearance we also recommend you use enclosed auto transport for its safety.

  • Yes, all vehicles are covered by the motor carrier’s cargo insurance. There are, however, usually limitations that you’ll need to be aware of. When it comes to how to ship a car to Hawaii, your shipment will be subject to the ocean freight liners’ insurance limitation.

  • When you get in touch to find out how to ship a car, your quote will be valid for seven calendar days. You can update your quote or get a new one at any time.

  • It is recommended that you wash your vehicle before it is shipped. This allows you to make an accurate evaluation of your vehicle’s condition at the time of the pick-up. Disable all alarm systems on the vehicle. Also transporters are not permitted to haul personal items in a vehicle. Trucks are weight-limited and are weighed in each state they travel across. There can be fines for being overweight. Items such as spare tires, jacks, small tool kits, manuals and other standard equipment that come with the vehicle are an exception and are okay for transport. Any items left in the vehicle are totally at the owner's personal risk. Under NO circumstances can the car contain firearms, hazardous materials, illegal substances, or contraband.

  • Yes, it is possible to change your First Available Pick-up Date. You can do it by phone.

  • Yes, all vehicles are covered by the motor carrier’s cargo insurance. There are, however, usually limitations that you’ll need to be aware of. When it comes to how to ship a car to Hawaii, your shipment will be subject to the ocean freight liners’ insurance limitation.

  • Yes. We are bonded under Certificate Number: MC#2222222.

  • MaxLex express is an auto transport management company. We support the customer completely throughout the entire car shipping process.

  • A Bill of Lading is an important document because it serves as a receipt for freight services. But that’s not its only role. It acts as a record of the condition of your vehicle. The Bill of Lading is also filled out with the pick-up and delivery locations, the type of car being shipped, and the freight amount being paid for services rendered.

  • Auto transport trailers typically have two levels. You can request a top load placement, which means your vehicle is loaded on the second level, where it will be better protected.

  • Auto transport trailers typically have two levels. You can request a top-load placement, meaning your vehicle is secured on the upper level for added protection. Track your shipment via phone or email throughout the process.

  • Be aware that this industry is affected by many factors that may create delays. Waiting for earlier customers at pick-up or delivery, weather, and mechanical problems are among the issues. We do our best to accommodate your schedule, and try to work within a three- to seven- day time frame to accommodate your request. Immediate pickups are available at an additional cost. All pick-up times, transport times, and dates quoted are calculated on averages and not guaranteed.

  • Transit time can vary depending on several factors such as: traffic, weather, DOT, etc. The windows provided below are estimated only.
    0 - 200 miles (1 - 2 days)
    200 - 600 miles (2 - 4 days)
    600 - 1000 miles (3 - 5 days)
    1000 - 1500 miles (4 - 6 days)
    1500 - 2000 miles (5 - 7 days)
    2000 - 2400 miles (6 - 8 days
    2400+ miles (7 - 9 days)
    *calendar days